Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Topping up but have no data added

Have recently topped up my phone twice but have received no data allowance. And need data to be able to work. How can I sort this out?

cancel subscription

Hi there! My name is Marian and i want to cancel my current subscription because i ran out of internet. And i want that 15 pounds subscription pack to start imediately. I hope u can help me. Thank you!

I move from monthly payment to pay as you go acc, now I cant call or text

I rencently called ee and moved from monthly payment plan to pay as you go acc, because I went aboard to china for a couple of month and this will save some money. however after the day the acc switch, I found on ee app said my acc has been closed an...

I've put credit on twice in a weekend but only 1 worked?

Resolved! How to buy £15 pack

How to buy £15 pack , I have £15 on my account already top up, I can't find buying pack options

Subscription pack not activating

My subscription pack is set to renew each month and I get sent a reminder telling me to top up before it runs out for it to automatically renew but when I topped it up before the subscription pack ran out, it’s not automatically renewed. It’s telling...

Pacs on prepaid phones

Hi,I have a Pac on a prepaid phone. My account shows I am up to da on my pac but I cannot access my minutes or data as I only have .60p on my prepaid account. This makes no sense as I pay 20gbp a month on a credit card for a pac I cannot use.What use...

Can Customer Services get anything right?

Bought a £20 PAYG SIM with 50GB/30 days pack with promo so get 150GB for first 3 months. Well it’s been 2 days and it’s still not active. All calls and SMS fail except for 150 & 249. Spoke to someone yesterday but systems were down so went a link fo...

Resolved! Pay as you go Monthly esim cannot be moved from old phone to new phone

For anyone searching for the answer to this as it took me 2 days, you CANNOT move PAYGO monthly esim from an old phone to a new phone as another esim UNLESS you convert your contract into a monthly contract.In essence bye bye EE I will be going somew...

Resolved! SIM card

First, I purchased a SIM card online on September 12th. However, after three working days, I still hadn't received my SIM card, so on September 18th, I called 08000790539.After the staff checked, they found no record of my purchase, which was strange...