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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 821 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1168 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25086 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13499 Views
  • 0 replies
  • 6 Helpful

Resolved! Topup not arived even though account had money taken from EE

I toped up from the EE website using my debit card.Money was taken but i didnt receive the money.I waited a few hours and had to re top up using the call ee option again in the evening which worked.I havent been refunded from the missing topup and it...

Resolved! Problems galore

I have a Galaxy A31 with EE installed. Today I've paid 40 pounds to top-up (enforced) and when I try to make a call I get a message that says "Not enough, you must top up NOW". So I did twice , same outcome.Customer support tried (no luck), passed me...

Resolved! I cannot use my phone number

Hi,As I mentioned as title, I cannot use my phone number to receive messages or make a phone call. But it still has credit. Please help me check with it. Thank you.

Tingyu by • Investigator
  • 448 Views
  • 6 replies
  • 1 Helpful

Resolved! Phone barred

I have recently moved from a contract to pay as you go. The switch happened whilst I was abroad (still am) and I now cannot make a call, call 150, pick up voicemail etc as my phone seems barred. How do I release this asap?

HNHELP by • Explorer
  • 685 Views
  • 6 replies
  • 1 Helpful

Free boosts

I can't find my free boosts where'd I add them on my account 

Sstetid by • Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful

Wifi mini

What pay as you go sim card do I buy to use WiFi mini as home broadband is off 

Kat138 by • Explorer
  • 450 Views
  • 3 replies
  • 0 Helpful
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