Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Help please: Pack did NOT Renew Automatically even tho' I have plenty of Credit!

Hello everyone,I Topped Up on the 9th, and it should have Automatically Renewed on the 10th.Everything looked fine on the 9th, and the Credit still shows correctly on my account on the 13th.All the TEXT HELP options say that I have credit on my accou...

Pay as you go accidental purchase

Hiya how do I cancel my pay as you go? I accidentally purchased it, the reference number I was given doesn't work on the website, the EE team I called on the phone can't help, and there isn't a live chat. I Can't find where to cancel it and needs to ...

Ask for quidance

Hi the EE team, This September, I am going back to my home country to work after graduating. My flight is on September 7th. I would like to cancel the subscription that will be charged next time from the bank account, and I also have £20.5 remaining ...

My sim card stopped working abroad

My sim card was working in Turkey. Now it has stopped. I am on pay as you goi created My EE account and tried to register my mobile phone. I couldnt find the account settings

Resolved! Top up

How is uae my credit ro add on Internet??

Resolved! Re: What is pay as you go and flex hibernation, and how do I stop it?

Hi I'm in south America now and I can not make a changeable text or call I don't want to lose my ee number , I can't call EE because my SIM card will not call out i was on a contract but at the end of the contract I moved it over to pay as you go so ...

Data Rollover Question

Hello, took out a EE sim for mobile broadband for when travelling in the UK.Last month hardly used any data. I understand this will rollover?I dont want to pay another £30 for more allowance so have cancelled my subscription. Will i still be able to ...

Trying to buy EU 7 day add on

where is my pay as you go sim card？

I placed a pay as you go card four days ago, but I haven't received any information since I received an order confirmation email, and I don't have any express information about my order, how should I track my sim card, or it hasn't been shipped yet? ...