Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as you go pack has not started

I’ve just received a new sim which I have inserted into my device and received a text saying my allowance would start once I call or text with it. Tried doing both and still nothing as of yet. Do I just have to wait for it to start ?

Can't add PAYG packs

After a long stint in hospital and simply not using it, my PAYG sim is now restricted.I tried calling 150, which told me I needed to top up to make the call.I topped up using the website, but still tells me I need to top up to make the call.So, I tri...

Resolved! Call EE from free Sim no credit?

Hi,I'm going to order a free EE sim with no credit so I can check coverage in my area.Will I be able to call EE customer services without credit? This should allow me to see the reception strength & test coverage.What about receiving calls? Will that...

Resolved! Pay as you go with a subcription and roaming abroad pass

As anyone had any experience with a pay as you go, with a subscription pack and added a roaming aboard pass?Thanks

Sim plan

I chose 20GB SIM plan and charged 10GBP. But can not make a call and no data.

Resolved! How to activate new Sim

Hi, I bought a SIM card that is connected to the £15 plan. But I can’t find where to top it up to get it started on EE website. Can someone please help me with clear steps to get it started. Thanks

Pay as you go sim won’t activate

I bought a sim and followed the instructions to add £10 and then send a call or text to activate. The only problem is my calls and texts aren’t going through. I’m currently in Italy right now so I’m not sure if that is affecting it.

Error EE APP

Hi,I made a top up to my account but it does not work when I put the SIM card in. I am thinking that it is closed. I am abroad now but it does not work. I am trying to get a subscription pack but it does not work as well, always giving error. How can...

Add on pack

I want to see and to add on one pack but I cant find the menu and after the add on pack

Credit

For the past 2 days I have been trying to renew my 15 pack, which usually all goes well and is simple and quick however the last two days it keep saying that they cannot authorise my payment, nothing has left my bank but I’ve tried both my bank cards...