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Bought a sim topped up and ee automatically too £10

Jamesfinnie68
Visitor

‎25-10-2024 04:16 AM - edited ‎25-10-2024 04:18 AM

Hi,

I bought a new sim to use for gaming so I don't have to use my bank card and when I topped up it automatically took £10 from my balance without my permission.

Is there any way to get this refunded?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎25-10-2024 04:31 AM

You ordered a PAYG SIM primed with a £10 pack. As soon as your credit reached £10 it auto bought that pack. PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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