Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 975 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1366 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25501 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13672 Views
  • 0 replies
  • 6 Helpful

Number will be disconnected.

Hi, I just noticed I had received a text from EE on May 14th. The image is attached. I called EE, and the customer service representative I spoke to could not find anything. I told her to please attach a note to my account and not to disable it. I am...

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Shah06 by Investigator
  • 1061 Views
  • 6 replies
  • 2 Helpful

Paid £10 for the PAYG sim but…

Paid £10 for 8gb data but it says I don’t have any data now. Did I just paid for the SIM card then? If no then, How do I activate my data?thanks for the help.@ThanksEveryone 

Wolf_95 by Investigator
  • 591 Views
  • 8 replies
  • 3 Helpful

Resolved! Help to choose packs

Hello everyone, who can advise me on the most optimal monthly Internet plan for the price? Thank you.

Subscription pack issue

As EE tried to take my money for this month's subscription pack earlier than supposed to, it bounced, so I have tried to start a new one, had several attempts at this, with no success, as it keeps coming up with "additional payer authentication requi...

Skully2 by Contributor
  • 477 Views
  • 1 replies
  • 0 Helpful

bought a £10 pack but it didn't renew

hi there!so i bought a £10 PAYG voucher the other day, it was set to renew on the 14th of June but i did it on the 13th because i was told to do it within 7 days.  i have £10.40 on my credit, it shows when i go on the MyEE website, but everytime i ty...

katy_05 by Visitor
  • 724 Views
  • 3 replies
  • 2 Helpful

Charged twice top up

Hi, I’m messaging you as it possible to cancel a pending transaction of £10 as I’ve charged twice for my top up please.

Jlymer95 by Visitor
  • 400 Views
  • 2 replies
  • 0 Helpful

Resolved! ADDONS PURCHASE ERROR - HELP!

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.I get this error when I try to check my addons or buy a ...