Error code 10 - can't send messages or call

[Strass2024]

Hi,

On PAYG. Currently in Austria. Have paid the extra £10 for a roaming pack for the week.

Texting has been working up until now. Now all messages cannot send and error code 10 is shown.

Tried contacting calling 150 - number can't connect.

Tried calling +44 7953 966 150 - number can't connect.

Tried texting 150 - error code 10.

Tried contacting via the EE app - number can't connect.

I have sufficient minutes, texts and data remaining on my pack.

Please can someone advise what's going wrong here and why I can't contact EE to try and resolve this? Very frustrating.

[Leanne_T]

Hi @Strass2024 

Thanks for coming here. 

Can you try manually connecting to another network in your phone settings and try and make a call and send a text, does this work for you? 

Leanne.

[Strass2024]

Hello, abroad again and have exactly the same issue again. 

I have paid for the £10 abroad pack, I have remaining allowances and I can't get my phone to work properly. 

Data works.

Phone calls do not. 

Texts do not. 

I can't contact support on the phone as that requires a phone call.

I can't contact support via the app chat as there isn't ever an option in the app to select for chat. 

How do I contact support please?

[Katie_B]

Hi @Strass2024. 

I am sorry to hear you are experiencing this again. 

Have you tried manually connecting to another available network?

Do you have access to Skype?

Katie

[XRaySpeX]

@Strass2024 : Where are you?

There is no Live Chat for PAYG. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.