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Error code 10 - can't send messages or call

Strass2024
Visitor

‎22-03-2024 11:22 AM

Hi,

On PAYG. Currently in Austria. Have paid the extra £10 for a roaming pack for the week.

Texting has been working up until now. Now all messages cannot send and error code 10 is shown.

Tried contacting calling 150 - number can't connect.

Tried calling +44 7953 966 150 - number can't connect.

Tried texting 150 - error code 10.

Tried contacting via the EE app - number can't connect.

 

I have sufficient minutes, texts and data remaining on my pack.

Please can someone advise what's going wrong here and why I can't contact EE to try and resolve this? Very frustrating.

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎22-03-2024 01:28 PM

Hi @Strass2024 

Thanks for coming here. 

Can you try manually connecting to another network in your phone settings and try and make a call and send a text, does this work for you? 

Leanne.

0 Helpful