Recurring

[Reema4651]

Hi there,

I had set up recurring payment for my subscription pack every 30 days starting from 27 Oct as of today but my subscription hasn’t been renewed automatically?

I also cannot see anywhere on the site or app my saved card details if I want to remove or cancel my plan?

thanks 

[XRaySpeX]

@Reema4651 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Have you looked in your online MyEE under Home > Plans & Subs > Manage Cards?

[Reema4651]

Thanks for the reply. After few hours, my plan did get renewed automatically, it’s just that for few hours without any minutes or data it can be annoying. Plus I was about to top up credit manually with card but thankfully I didn’t otherwise I believe I would have spent double the price for no use.

thanks again.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

No harm topping up extra. You can always use it next month.