Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Stop package subscribe

I would like to stop subscribing to a package using one of my numbers. Please tell me how to do this

Payment thru 150 text

Has anyone had an issue with payment thru 150? I have been paying for my device for the past 2 months thru 150 text billing but when I checked the app, I still owe them the amount! My account is currently suspended but I don’t want to pay it now as I...

Top up

Hiya im just writing I've tip my phone up twice this month and run low and data is there anyways I could get a data boost or a free pack as a good will gesture as I'm a loyal customer to ee Thank yoy

EE trying to cancel my number whilst abroad citing no billable items

I travel a lot. I have currently been away from the UK for just over a year. I send 1 SMS a month to keep my number active and I'm charged 60p which shows in my history. In December I started getting messages from EE saying I wasn't using my phone an...

PAYG Sim card error

My phone suddenly came up with "Sim card error" could not send or receive except for emergency call. Very low signal strength showing. Later in day I checked at same location and error message had gone and signal strength had improved and showed Thre...

expired

My sim expired earlier today. do I have to buy another or is there a way to pay it?

Resolved! Hi, just a reminder that you need to make a chargeable call/text or use data oth

I have received this text whilst abroad for a few months. How can I resolve this problem as i don't want to loose my number? Hi, just a reminder that you need to make a chargeable call/text or use data otherwise you may lose your number and any ava...

marketing txt

lost for words only a few days in and getting marketing txts wood like them stoped

2G and old SIM cards and 2G switch off?

Not sure how old my EE SIM card is, must be at least five years.Anyhow, 3G is of course no longer accessible so I'm using 2G on my old flip phone, this is fine for my limited use which is just the very occasional phone call or text.However, I've rece...

How do I buy the pack for 100 minutes of international calls? EE webpage error

I am a pay as you go customer. The EE website says I can pay three pounds for 100 minutes of calls to the USA. I have a time sensitive call I need to make. The EE webpage where you buy the pack is down. I added five pounds of credit. I can't add the ...