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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 191 Views
  • 0 replies
  • 6 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 347 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 23067 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12899 Views
  • 0 replies
  • 6 Helpful

Resolved! Data

How much data will I get if I top up £20

How can I get my PAC code

My sim is pay as you go. I used to top up £5 via ee app. Today my sms service stopped working so I logged in, tried topping up with my £5 credit, then see you no longer do the £5 top up.Without sms service I cannot use text 150 for help, top up, or a...

No credit, cannot call or send sms

Hello,I have bought Subscription pack £10 (new sim). I have already receive message saying my number (from O2) was successfully transfered. I have restarted phone several times. But I cannot make calls it says I have not enough credit (credit shows £...

Payment issue

Hi, why do I have issues everytime when I try to process a payment when topping up or wanting to start a pack! It’s been happening way too much! Everytime it happens I have to phone EE, the bank said it’s EE issue. It’s just annoying having to phone ...

Pay as phone seem to have paid twice

I seem to have paid twice , as taken £10 of my credit balance and taken £10 out of my bank . How do I sort this please . As I requested it to come off my credit 

Kaz27365 by • Investigator
  • 317 Views
  • 3 replies
  • 1 Helpful

Pay as you go unlimited data

I phoned up EE today cause I was having difficulty purchasing the £40 unlimited data add on and apparently its not an option anymore. I'm furious! I can't get a pay monthly sim because the credit check says no! I've paid at least £50 into my phone mo...

Not receiving calls

I’m not receiving calls. When someone tries to call it says calls to this number cannot be connected. I can’t make calls either. Even when I tried calling 150 message states looks like you don’t have enough credit to make this call please top up.  Bu...

Azi2 by • Investigator
  • 479 Views
  • 6 replies
  • 2 Helpful
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