Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Subscription pack not working

I can’t purchase a subscription pack online or on the app and I can’t call or text ee as they are saying I have no credit available to call has anyone got any advice on how to contact them without going into a store ?

Re: Top up

Additional

Roaming a constant issue

When I text roaming to 150 prior to going about abroad a text from EE comes through that has nothing to do with roaming then when I end up in the country I am not able to access roaming/text the Room EU7D text because I'm already there.I have to call...

Why can't I top up my SIM bill?

I have a SIM and I'm trying to fill an 8GB package and won't let me even though I have money in my account, I'd love if someone could help me:)

Mega top up

Hello I added my pick and paid for it now we had added £45 pound in credit to both of my PAYG phones I literally can't afford that I am a single father and it's left me short for the rest of the month I really need a refund

Resolved! Bundle

I am looking to buy a bundle with my credit

Pay as you go not renewing

I topped up £15 credit on EE on the 31st for my pay as you go plan to renew as usual. It is now the 1st and it says I need to add credit even though its already there. I restarted my phone and texted NOW to 150 but it says I still need to add credit....

pay as you go

If my Pay as you go Subscription Pack have been expired, how long can I keep my number?

Stop package subscribe

I would like to stop subscribing to a package using one of my numbers. Please tell me how to do this

Payment thru 150 text

Has anyone had an issue with payment thru 150? I have been paying for my device for the past 2 months thru 150 text billing but when I checked the app, I still owe them the amount! My account is currently suspended but I don’t want to pay it now as I...