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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22303 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12651 Views
  • 0 replies
  • 6 Helpful

Credit on phone + 50.5 internet and no internet

Hi I have got a up and running subscription on a pay as go phone which tells me I have unlimited text n calls +50.5gb data but 0.00 credit (£40.00) and can't use data as it says I have none aaaarrrrrggggh please help everything I've tried to do keeps...

Lennyj75 by • Visitor
  • 370 Views
  • 2 replies
  • 2 Helpful

Changing pack

Hi. I’d like to change my 15£ pack onto 20£ monthly pack. How can I do that? I’ve already got enough money in my account

Number disconnection on pay as you go phone help

I am deaf and have a pay as you go mobile I use which number I want to keep. Reposting as not sure in right forum I received the text from EE saying as I haven’t made a chargeable call/text or used data for six month, I will lose any remaining credit...

Sunny005 by • Explorer
  • 481 Views
  • 8 replies
  • 2 Helpful

Resolved! Phone will be disconnected due to inactivity

I have a subscription pack which I pay for on a monthly basis. I occasionally make chargeable activities (calls, messages and so forth) to keep my number while I am overseas.Today I have received the following  Hi, as you haven't made a chargeable ca...

Resolved! PAYG sim for an alarm system

Hi - we are getting a PAYG sim card to put inside our intruder alarm - for the purposes of dialling out when the alarm alerts us to an intruder. We will, of course, put credit on this sim, to enable calls to be made - but the calls will be sparse and...

Resolved! 5£ pack

I want to apply for 5£ pack but there is no showing of 5£ in EE app and website 

Pay as you go wifi

I have a payg wireless router and I cannot access my data usage or top up. I think ive run out of data but it's still on. How do I fix this so I can view my data usage and if required buy more. Thanks

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