Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Content Lock PAYG

I have a mobile wifi device that is PAYG. I know I cannot change the setting in the app, but I when I call the number for a non-ee device ********** it asks for a tesco mobile number (the network for my phone). What is going on. [Mod edit: Please do ...

Using payg in turkey

Hi I have recently gone to a payg. Can I use my phone in Turkey? And how do I top up whilst in Turkey.thank you

switching roaming on from outside the UK

Help!!! I'm in south Korea and forgot to text ROAMING to 150 before leaving... I have an extremely ill parent in the UK and need to be in constant comms with family... Currently I cannot make calls or send texts (iMessages possible where wi-fi e.g. c...

Resolved! New card

w do, I change my card used to top up payg via 150Steve

Resolved! how to access wifi in any location

Failing miserably to top-up with rubbish voucher

Got one of your sims, bad move, and a £5 voucher. Put the sim in my iPad Mini and tried to register top-up or whatever you have to do, and nothing. Tried texting ‘VO’ followed by the 16 digit voucher code, and guess what? Absolutely nothing; what ...

Pack didn't start automatically

Hi EE Team,On 2nd of June I topped up £5 in order for the pack to start automatically on 3rd of June.I received confirmation that I had £5 credit on 2nd via text msg (150). However, on 3rd the pack didn't start automatically and I also lost 402MB rol...

Legacy Weekly £1 Pack Roaming Charges

Hi. I have had a Weekly £1 Payg pack since about 2020. Roaming charges have always been included. In 2022 & 2023 I've been able to use my weekly allowance whist in Europe without extra charges.Has this changed in 2024? I am getting messages to say I ...

Resolved! Ability to purchase add-ons has gone

Anyone know how you buy add-ons now? All week been trying to buy extra minutes for my payg phone, but keep getting sorry not working message online and text messaage method just tries to make me sign up to a recurring sub now...

trying to top up with a voucher, AGAIN

here we go Again trying to top up with a voucher, It will not give me the option to use my voucher when i call & it will not give me the option to use my voucher on the PC, what am i supposed to do ?