Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22527 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12715 Views
  • 0 replies
  • 6 Helpful

Resolved! Topping up SIM cards

I have 2 SIM cards (linked to childrens watch) I’ve managed to top £10 on one but when I get to the payment page for the 2nd sim it changes the number so it ends up topping the 1st sim up again. I’m on the 2nd sim page and it is right all the way up ...

Zara50 by Visitor
  • 799 Views
  • 1 replies
  • 0 Helpful

Data pack waiting and not working

I've bought a sim card (15 pounds pack with 25Gb of data). It worked for a couple of days and then stopped. I'm 100% sure that I haven't used all my data. Now it says "You don't have any data" and the "25GB Subscription pack" is in "Waiting" status. ...

ginger_ by Visitor
  • 1044 Views
  • 2 replies
  • 2 Helpful

Resolved! What do I text?

Hi,I have a GBP15 credit on my account. What do I text to get the GBP15 subscription pack? 

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Can't use phone

Have £10 credit which isn't working. Can't call 150 from phone to speak to anyone. And can't add an 'add on'. I'm BASED overseas but use an EE Sim when hone. Last use was Feb and no issues

PAYG sim on old contract phone

Hopefully this is a really straight forward and easy question to answer:I  have recently upgraded my handset (still on the EE network) and I wish to give my old phone to someone. If I were to buy an EE PAYG sim for my old phone would it be good to go...

Ty_1978 by Investigator
  • 1024 Views
  • 2 replies
  • 1 Helpful

Subscription not activating

Have been sent a new sim and popped into my phone however it is not registering and when I go to “register” the number on the EE app it tried to send me a text which of course isn’t possible as my phone displays no network.