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Spend cap

Mshah45340
Visitor

‎08-01-2025 12:17 AM

Hi there,I was on pay monthly and I had fixed spend cap at £0. My contract has ended and migrated to pay as you go. Looks like I can’t use the top up as  as spend cap was set at £0.

0 Helpful
3 REPLIES 3
JadyPie
Visitor

‎08-01-2025 01:10 AM

Text SPEND CAP to 150. However, their services are currently down at the moment so you will have to wait for it to come back up.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎08-01-2025 02:12 AM

@Mshah45340 : There aren't any Spend Caps on PAYG.

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0 Helpful
Michael_D
EE Community Support Team

‎08-01-2025 09:32 AM

Hi @Mshah45340 

Thanks for coming to the community.

As @XRaySpeX mentioned, there isn't a spend cap on a pay as you go SIM, so that wouldn't be impacting you topping up.

What is happening when you try to top-up?

Michael