Inablity to top up ex T mobile phone

[mikejeffreys]

Our community has a gated entrance and is connected by a sim card controlled phone

It uses a sim card supplied by T - mobile. and I tried and failed to top it up today.

EE's web site simply said it would not top up our number and left nowhere to go for answers.

Can anyone help

Thank you

[mikejeffreys]

I have topped up my SIM card regularly ( every few months) using a
supermarket.
I used this process again today without a problem.
It is only the EE website that is declining to top up
Nor can I check the balance on the website which is a nuisance
Is it because it was a t-moble number?

[David]

Hi @mikejeffreys 

Welcome to the EE Community,

unfortunately it isn't possible to top up a T-Mobile account via the EE website if you call customer services on 150 a EE guide will be able to move you over to a EE plan which you will be able to top up via the website.

Thanks

David

[mikejeffreys]

Because the SIM I am trying to top up is not in a mobile phone but is part
of a controller that opens and closes our community gate, I cannot dial 150
and get help. I did try calling the helpline which requested my SIM card
phone number and having got it, instructed me to call 150 and then
disconnected me.
EE seem to have a NO-Help line
Any assistance is welcome
Thank you

[David · Accepted solution]

@mikejeffreys call freephone 0800 956 3146 you will be automatically connected to a EE tech guide.

[mikejeffreys]

This reply was very useful and solved my immediate problem.
A very pleasant lady gave me all the answers
Thank you very much
Mike