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top up

Maddy666x
Investigator
Investigator

‎31-12-2024 10:52 AM

I paid £10 for a top up which I haven`t got, instead they sent me a email thanking me for joing EE. 

0 Helpful
3 REPLIES 3
Lesley_W
EE Community Support Team

‎31-12-2024 12:57 PM

Hi @Maddy666x 

Thanks for coming to our community.

How did you purchase your top up?

Lesley

Maddy666x
Investigator
Investigator
In response to Lesley_W

‎31-12-2024 02:39 PM

I made a mistake. I thought I was topping up my mobile which I thought was EE but in fact it is 02. Have just received the EE sim so as my  phone is not locked I can use it anyway. It`s a Pay as you Go phone.

0 Helpful
Lesley_W
EE Community Support Team
In response to Maddy666x

‎31-12-2024 03:21 PM

Thanks for your reply @Maddy666x 

So are you looking to keep and use your new EE SIM?

Lesley

0 Helpful