Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62495 Views
  • 120 replies
  • 15 Helpful

New Contract

Hi i have a contract mobile phone and i will like to make a new one to buy a laptop .But when i try it s saying you cannot add another device to ur account anyone can help pls

Florinn by Visitor
  • 463 Views
  • 1 replies
  • 2 Helpful

Regarding order

Hi my order was put was excited about joining went to store and coulfnt pickup been trying customer services to get it changed can someone help

Alex402 by Investigator
  • 486 Views
  • 5 replies
  • 1 Helpful

Replecement reject

Yesterday ive made a claim for Lost Devices - iPhone 13 pro max and iPad Pro 12.9 my claim was succesfull Got a message that Dpd will contact me about my replacement device deliver time-slot which never happend …after todays call to ee insurance comp...

Re: Phone returns

I'm trying to get through to chanel return I'm been on the phone now for over 30 minutes I still on there can't get through still 

Adrian212 by Contributor
  • 753 Views
  • 7 replies
  • 1 Helpful

Resolved! upgrade issues

so i had a text saying i could upgrade my phone, which i chose to do as i was coming to the end of my contact, i chose the new samsung s22 ultra as my choice of phone, i have an email stating that the order has been placed yet the tracking number doe...

EE PERKS

Hi. I upgraded last night but couldn’t add my Ee perks code for nhs discount. How do I add this to my account? 

Wendy84 by Visitor
  • 577 Views
  • 2 replies
  • 0 Helpful

AirPods Pro Delivery

Good morning! I ordered a pair of AirPod pros in the past couple of days, I’ve had a confirmation email but no follow up with tracking information and I am unable to track the order on the EE site. is there stock of this product currently and what ar...

LD1890 by Investigator
  • 592 Views
  • 3 replies
  • 0 Helpful

My order

I ordered a new phone on 25/06/2022 but I can't see any evidence of this on my account and therefore there is no way to track the order? Please help!

Trade in old phone , still waiting for return details

I upgraded on 13th June with the trade in old phone option, I’ve checked my address details etc, and am still waiting for the return envelope. I’ve been on hold waiting to talk to someone now for 35 mins and counting .  I’ve emailed using the returns...

Kambo by Visitor
  • 590 Views
  • 1 replies
  • 0 Helpful

Bb9

I ordered the iphone 13 pro max 1 package 2 on the 26th and I still haven't received an answer