No confirmation email

[Dlatinwo1]

I order the Iphone 14pro max in Gold on 20/10/2022.

I was fairly told it would take 28 days. It has only been 18 but I don't have a confirmation email letting me know I have made the upfront payment or an email to let me know my order is verified.

When I go on the upgrade section now it tells me it is unable to let me upgrade.

Please help 

[Leanne_T]

Hi @Dlatinwo1

Thanks for coming here. 

Our mobile care team will be happy to check the order and see if they can provide a reference number, if you give us a call on 150.

Leanne.