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Order

k4ye23
Investigator
Investigator

‎06-11-2022 07:19 PM

I have ordered my upgrade phone on the 29/10/2022 and the email said the phone would be dispatched within 1 working day however I haven’t heard anything back ?

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎07-11-2022 08:39 AM

Hi @k4ye23

Thanks for coming here. 

Which model phone including size and colour have you ordered? 

Leanne.

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k4ye23
Investigator
Investigator

‎07-11-2022 02:37 PM

Hi,

it was the 125gb I phone 14 pro max. 

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Leanne_T
EE Community Support Team
In response to k4ye23

‎07-11-2022 02:38 PM

Thanks @k4ye23

Which colour did you order? 

Leanne.

0 Helpful
k4ye23
Investigator
Investigator
In response to Leanne_T

‎07-11-2022 02:40 PM - last edited on ‎07-11-2022 02:58 PM by EE Community Moderator

It was the gold one.

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Leanne_T
EE Community Support Team
In response to k4ye23

‎07-11-2022 02:42 PM

Hi @k4ye23

The current guidance is showing as 'usually dispatched within 21 days'.

You'll receive a text message with tracking information as soon as your delivery slot is confirmed.

Leanne.

0 Helpful
k4ye23
Investigator
Investigator
In response to Leanne_T

‎07-11-2022 02:46 PM - last edited on ‎07-11-2022 02:59 PM by EE Community Moderator

Thank you very much.

0 Helpful
Leanne_T
EE Community Support Team
In response to k4ye23

‎07-11-2022 02:47 PM

No problem @k4ye23

Leanne 🙂