Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64092 Views
  • 120 replies
  • 15 Helpful

Buy

I'm new here and planning to avail promo datawith tablet.

Ordered Powerbeats Pro

Hi I ordered a pair of new headphones on EE a couple days ago and I have received an order confirmation but nothing else and delivery said it would be 2/3 days. 

Registering account

Trying to complete a purchase and as a new customer I try to order and bring me to a screen where I need to ‘link’ an account, I don’t have a Device to link or broadband.. I have registered into the community but yet still does not take me further.. ...

Help

Hello, I need your help. I have an order with you under number. I received an email to contact you, but my english is bad, my native language is portuguese. Someone from the attendants speaks Portuguese or Spanish that can help me, preferably Portugu...

Ordering

How do I link my account to the community , I would like to order an iPad 

Lozpowis by Visitor
  • 343 Views
  • 1 replies
  • 2 Helpful

Early Upgrade to Sim only

Hi, I early upgraded and paid the early upgrade fee on the 4th of September-I’ve since received an email confirmation from EE however my plan hasn't updated on my EE account and I’ve heard no more, when should I expect the change to happen? I’m neari...

Upgraded order confirmation

I upgraded by small business contract to the new iPhone 14 pro on the 09/09/2022 and I have not had any confirmation by email or text, I signed and approved the documents that were sent to me. Could you please tell me when I should expect an email co...

I ordered my iPhone 14 and no confirmation

Hey all,  I upgraded my BT mobile to an EE mobile plan, got accepted and passed credit checks and paid £6.98 delivery charge over the phone. but still have not got any form of communication or reply to see what time it will be delivered or anything k...

Neil0071 by Explorer
  • 733 Views
  • 4 replies
  • 0 Helpful