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Upgrade no confimation

Gmihai
Explorer

‎07-11-2022 01:49 PM

I upgraded and I didn't receive any confirmation email or message. I also paid £30 upfront and the money was withdrawn.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎07-11-2022 01:51 PM

@Gmihai  Have you checked your spam folder? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Gmihai
Explorer

‎07-11-2022 01:57 PM

Yes, I check. I make the upgrade 4 hours ago and I don't have any confirmation. I chatted with customer service and they didn't see anything, but the money was taken.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Gmihai

‎07-11-2022 03:11 PM

Hi @Gmihai,

Welcome to the EE Community. 🙂

Your order may still be processing. If you don't receive an update within 24 hours, please get in touch with Customer Care.

Thanks

James

0 Helpful