Upgrade no confimation

Gmihai · ‎07-11-2022

I upgraded and I didn't receive any confirmation email or message. I also paid £30 upfront and the money was withdrawn.

Chris_B · ‎07-11-2022

@Gmihai Have you checked your spam folder?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Gmihai · ‎07-11-2022

Yes, I check. I make the upgrade 4 hours ago and I don't have any confirmation. I chatted with customer service and they didn't see anything, but the money was taken.

James_B · ‎07-11-2022

Hi @Gmihai,

Welcome to the EE Community. 🙂

Your order may still be processing. If you don't receive an update within 24 hours, please get in touch with Customer Care.

Thanks

James