Hello @Yidroy ,
Welcome to the community,
You will have to speak to customer service, this is not customer service but a public forum with no account access.
If you have ordered a phone or accessory, you will receive notification of delivery from DPD the evening before delivery and another one on the day of delivery with a one hour window.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
