Order despacth

[Lesleyj681]

Hi

I have an order number starting xko. I ordered on the 31st October and it stated that it is normally despatched with in 24 hours. I have gone on order tracking and it says that there is no information on the order yet but we are are on day 7 now. I have had no other communication from EE other than the original confirmation email.

Thanks

[Chris_B]

@Lesleyj681  For what device? Colour and storage size? 

[Lesleyj681]

Hi. It was for a Lenova Ideapad 5G and light silver. It so much the delay, its the no notification of the delay.

Thanks

[James_B]

Hi @Lesleyj681,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received any updates on your order. The current delivery guidance for that product is over 28 days.

If you'd prefer to switch to a device that is available for immediate dispatch, please get in touch on 150.

Thanks

James

[Lesleyj681]

Hi James

Thank you for getting back to me. Will I receive an order update nearer the time of despatch? Also hope I wont be charged for anything until I have received the item.

Thank you

[James_B]

Hi @Lesleyj681,

Yes, you'll receive a dispatch notification via text message and you won't start to be billed until then.

James