Item not delivered

[Velvxt]

Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!

[Ali_A]

Hi @Velvxt 

Have you checked your Spam/Junk folder to see if you have received an email? 

If you've not heard anything yet there may be a problem with your order. The team may need further information to complete your order. 

Please call Customer Service where the guide will be able to locate your order and check the latest update for it. 

Ali

[Northerner]

Hi @Velvxt 

Download the DPD app and check your delivery. You'll also need a pin for delivery.

Thanks 

[Velvxt]

I don’t have a reference number to type into dpd only the order number 

[Velvxt]

I have paid first instalment for phone got the tracking number but can’t track parcel and havent received reference number or the phone and sim 

[Chris_B]

@Velvxt  Do you mean you’ve paid the up front cost for the device ?    And have received an order number ?  This starts with XKO or XKN.  When did you place that order ? 

[Rach_H]

If you have the DPD app and enter your details then you should still be able to see the details of your delivery without the reference number @Velvxt.

Rach

[Velvxt]

Yes paid the upfront cost 

[Velvxt]

I placed that order on the 18th

[Peter_W]

Thanks for confirming that for us, @Velvxt.

Have you tried registering for the DPD app with your delivery address like @Rach_H recommended?
Peter