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Item not delivered

Velvxt
Investigator
Investigator

Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!

13 REPLIES 13

Yes but nothing is there 

Peter_W
EE Community Support Team

@Velvxt Please don't post this in public, but when you placed your order did you get an order reference starting with XK?

Peter

Yes I did

Peter_W
EE Community Support Team

Thanks @Velvxt.

I've just popped you over a private message with a few more details on how you can get this checked out.

Peter