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Item not delivered

Velvxt
Investigator
Investigator

‎20-04-2025 02:19 PM

Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!

0 Helpful
3 REPLIES 3
Ali_A
EE Community Support Team

‎20-04-2025 02:35 PM

Hi @Velvxt 

Have you checked your Spam/Junk folder to see if you have received an email? 

If you've not heard anything yet there may be a problem with your order. The team may need further information to complete your order. 

Please call Customer Service where the guide will be able to locate your order and check the latest update for it. 

Ali

Northerner
EE Community Star
EE Community Star

‎20-04-2025 04:47 PM

Hi @Velvxt 

Download the DPD app and check your delivery. You'll also need a pin for delivery.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Velvxt
Investigator
Investigator
In response to Northerner

‎20-04-2025 05:17 PM

I don’t have a reference number to type into dpd only the order number 

0 Helpful