Item not delivered
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20-04-2025 02:19 PM
Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!
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20-04-2025 02:35 PM
Hi @Velvxt
Have you checked your Spam/Junk folder to see if you have received an email?
If you've not heard anything yet there may be a problem with your order. The team may need further information to complete your order.
Please call Customer Service where the guide will be able to locate your order and check the latest update for it.
Ali
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20-04-2025 04:47 PM
Hi @Velvxt
Download the DPD app and check your delivery. You'll also need a pin for delivery.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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20-04-2025 05:17 PM
I don’t have a reference number to type into dpd only the order number
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20-04-2025 05:23 PM
I have paid first instalment for phone got the tracking number but can’t track parcel and havent received reference number or the phone and sim
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20-04-2025 06:39 PM
@Velvxt Do you mean you’ve paid the up front cost for the device ? And have received an order number ? This starts with XKO or XKN. When did you place that order ?
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21-04-2025 09:39 AM - edited 21-04-2025 09:39 AM
If you have the DPD app and enter your details then you should still be able to see the details of your delivery without the reference number @Velvxt.
Rach
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21-04-2025 11:54 AM
Yes paid the upfront cost
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21-04-2025 11:55 AM
I placed that order on the 18th
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21-04-2025 01:27 PM
