Orders

Same here, and when I call, get told I'm getting a message and to hang up, can't I just speak to someone to tell me where my order is!  Annoying!

Order confirmation

So currently have mobile wifi that turns out is not what I should have got so ordered a new sim contract via CS as wanted to try and get an esim which isn't possible apparently as not been with EE for 6months or more. So I believe I have signed up to...

New contract

Hi, I've tried to take out a new contract with EE. I checked out. The upfront payment was taken. But haven't received confirmation email and as the screen loaded upon completion it froze. Money has been debited from my account. I'm just wondering if ...

X in bubble above 'despatched'

I ordered the Google pixel 9a in Iris as an upgrade. I was text yesterday with a message saying I have a new document, which is nowhere to be found in my EE when I log in. When I try and track the order there is an X in a bubble above despatched. No ...

Still waiting for dispatch

Last week, I ordered a phone and received an email saying thank you for your order, since then I’ve received nothing, I’m stuck waiting for a phone that might or might not even be delivered. What do I do?

Ordered a tv on the 2nd may but not received an email to say it been shipped

Tracking Orders

Hi there,I am tracking my order made on the 3rd of May 2025 but I get this message "Oops! Your tracking timed out, Search again for the latest info on your order".So confusing!

pay monthly order not arrived

Hey. I odered a Samsung S25 ultra 9 days ago, I had a confirmation email confirming my contract and phone would be dispatched within 2 working days.  However I have not received any further communication from EE and the phone has still not been deliv...