Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 57829 Views
  • 122 replies
  • 15 Helpful

Upgrade

Hi, I upgraded my phone on Saturday and was just wondering when the phone will arrive? I have logged into my EE account and it is not showing that I have upgraded? Can you please confirm it has gone through and the phone is on its way? 

ordered the wrong phone model

Ordered the wrong phone via the site thought i was getting the 14 pro but just got the 14 would i be able to swap it? 

No delivery

In stock next day delivery was 2 days ago but my order still hasn’t dispatched the website specifically said “in stock” for next day delivery Called customer service but very unhelpful 

iLovett by Explorer
  • 345 Views
  • 3 replies
  • 0 Helpful

Order

I ordered a new phone and put the wrong email

Brooke33 by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Upfront cost keeps changing from £0 to £50

Hi,I’m currently trying to upgrade my plan and phone, it states that there won’t be an upfront cost, but when I got to buy it, the upfront cost appears again, even though the plan or phone hasn’t changed.

No delivery date

Ordered an Apple Watch as a pay monthly add-on, on 17/09/22. Website said "In Stock - Usually dispatched within 2-3 days". Received emails advising that my order is confirmed, and another confirming that they're preparing to send me order. 9 days lat...

Track

Hi I want to know where my older is I older it yesterday 

Toni777 by Investigator
  • 420 Views
  • 6 replies
  • 0 Helpful