Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57063 Views
  • 120 replies
  • 15 Helpful

I've ordered a Samsung s22 plus green and no conformation email.

My partner and I have both placed orders for the Samsung s22 plus today with the same lady on the phone but he's received a conformation email and I haven't. Supposed to be getting the phone tomorrow and I've rung back to check and they have said the...

Shay990 by Visitor
  • 534 Views
  • 2 replies
  • 0 Helpful

SIM only

Hi can you confirm my SIM has been sent out I'm new customer 

manze by Visitor
  • 313 Views
  • 3 replies
  • 0 Helpful

Resolved! Reno 8 5g

Hi All,Just received new Reno 8 5g this afternoon as upgrade. The advert indicated that there is an offer when ordered - free oppo earphones and a fitness band but this hasn't been delivered? Do I have to apply or are these sent separately? Many Than...

Bad customer service

So I had 3 sim only deals which I upgraded to contract on 23rd August 2022, the upgrade took hours because of computer issues. I was told I would receive the new phones on next day delivery which sounded great. I received an email from DPD with a del...

New phone

Hi I have ordered an iPhone from BT and they are using EE . This was ordered yesterday with BT and I still do not have order number and it is suppose to be delivered today. Please can you help 

Wrong device

I had a upgrade today and they sent the wrong device I don’t want it .