Iphone 14 pro text to say onway on app still awaiting dispatch

[phelbas]

Hi. 

I ordered my upgrade last week and received a text message on Friday from EE to say the upgrade was on its way. 

However when I log in to track order it states awaiting dispatch. 

My order number is xxxxxxxxxx

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[Jon_K]

Hi @phelbas.

What colour/memory size did you order?

DPD will text you when your order is ready to be delivered.

Jon

[phelbas]

Hi, It is the rose gold 128gb

[Jon_K]

Hi @phelbas.

Is it just the Gold one? Rose Gold isn't available in that model.

What day did you order?

Jon

[phelbas]

IPhone 14 Pro Max 5g 128Gb gold

[Katie_B]

Hi @phelbas. 

Thanks for confirming. 

I have checked our stock and can see the iPhone 14 Pro Max 5G 128GB in Gold is available to order and to expect despatch within 7 days. 

Katie 🙂

[phelbas]

Hi Katie, I have received a text message saying it is on its way but when I track it on the app it is showing as order confirmed only. 

I ordered it last week and have had no updates since Friday. 

[Katie_B]

Hi @phelbas. 

Has it been 7 days since ordering?

Have you tried downloading the DPD app and putting your delivery details in?

Katie

[phelbas]

Hello, It has and I do not have a parcel number so cannot imput details into dpd app which I already use. 

[Katie_B]

Hi @phelbas. 

You should be able to enter your delivery post code.

If nothing shows, please give us a call on 150.

Katie