Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55970 Views
  • 118 replies
  • 15 Helpful

Upgrading

HiUnfortunately my phone broke whilst abroad i do have insurance but im also eligable to upgrade. When i try to upgrade it keeps saying they will text or email me to keep me updated which I wont have access too!How do i get around this? 

Delivery

Hi. I waited today for a message from DPD regarding the delivery or what ever message from the EE team whether my delivery will be picked up today in the store I gave, but unfortunately I have no messages. The first deposit money has not returned eit...

PawelP646 by Investigator
  • 333 Views
  • 4 replies
  • 0 Helpful

New phone

Ordered a new iPhone 13 a week and a half ago and still hasn’t been dispatched? What is going on? Got a confirmation email but nothing after that and when I try to track the order it says tracking unavailable at this time? 

Joe170 by Explorer
  • 375 Views
  • 3 replies
  • 0 Helpful

Resolved! why do I have to do this to spend money on your site?

I am not an EE customer, I want to spend money on your site, but you wont let me until I interact with the forum or take out a plan with you it seems. Hopefully this post ticks whatever stupid box I am required to fill out to actually spend money on ...

change of delivery address

Hello, I have a question about delivery. When placing an order for a mobile phone for the contract, I had to provide a delivery address identical to my bank account. I do not live at the same address as I have at the bank because I moved but haven't ...

PawelP646 by Investigator
  • 864 Views
  • 3 replies
  • 0 Helpful

Upgrade early from sim only

I went on my ee app and it said i could upgrade early so i did and i’ve had the email saying thank you for your order but can’t track the order 

I don't have a delivery sms email on my phone yet

on the 3st of August, I ordered my phone, I withdraw my money, I did not receive an email SMS when it will be delivered to meno one has contacted me yet and I don't know if it will be delivered to me please reply

Delivery

On the 3rd of August I upgraded my phone to the iPhone 13 pro max and it said usual dispatch time is 1 day. Now it has been 5 days and I’m starting to get worried because I haven’t gotten any emails or texts about the delivery and I’m concerned that ...

Bluemango by Investigator
  • 395 Views
  • 5 replies
  • 2 Helpful

Ps5 error order

HelloI was ordering a ps5, they took a upfront payment from my bank account and then says an error occurred and the process didn't go through. When I refresh the page request me to pay again.