Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55907 Views
  • 118 replies
  • 15 Helpful

I got this email from EE

I got this mail so can i get phone sim both or sim only    [Mod edit: Please do not post personal information on the public board. Thanks!]

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astha by Visitor
  • 388 Views
  • 2 replies
  • 1 Helpful

online upgrade

Trying to upgrade my phone and contract and all working well, can choose the mobile, colour and plan no problem but when i add it to the basket it always reverts back to a lower storage, white phone but for the same price! Guessing it's some system g...

twerp by Investigator
  • 409 Views
  • 3 replies
  • 1 Helpful

Resolved! Phone dispatch

Hi,  I ordered my phone yesterday and was told it would be out for delivery today and that it was in the warehouse ready to be delivered. However I have received no dispatch email and I have taken a day off work to be able to receive the phone today....

mol333 by Explorer
  • 489 Views
  • 3 replies
  • 1 Helpful

Phone contract dpd delivered

I got email from EE saying my parcel will be delivered by DPD tomorrow does that mean my contract I’ve taken out has been accepted 

Selina24 by Visitor
  • 285 Views
  • 1 replies
  • 0 Helpful

iPhone not arrived

I have ordered an iPhone 13 pro max, I re aranged the delivery with DPD for yesterday they did not attempt to deliver and now are sending the phone back to EE what do I do to get my new phone 

Ryanw00 by Visitor
  • 406 Views
  • 2 replies
  • 0 Helpful

My order

Hi I upgraded my phone 4 days ago and i haven't received an update on it since, I was wondering if I could get some help

Km1604 by Explorer
  • 390 Views
  • 3 replies
  • 1 Helpful

Just changed plan,awaiting new phone, and cannot text

Hi there, every time I upgrade my phone and begin a new plan I am unable to text. This has happened the last 2-3 times. My new plan has started but my phone isn’t being delivered til tomorrow but I cannot text anymore. If I ring EE I have to go throu...

KatP1978 by Explorer
  • 350 Views
  • 3 replies
  • 0 Helpful

Delivery delay?

Hi - can someone help please - I ordered a new phone on 06/06 and received an email to say the order was placed - but it’s now 09/09 and I’ve had not further contact from either EE or DPD - have tried to call to speak to someone but phone service is ...