Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57675 Views
  • 122 replies
  • 15 Helpful

Order

Made an order by phone but accidentally ordered the wrong colour phone, is there any way I can amend my order or will I have to cancel it and start again? (It’s for my upgrade) 

Ultra watch ordering joke

Ordered on the pre order day and had confirmation email ,had another email on the 16th September saying order on track ……….AND NOW ITS AN OPEN ORDER WITH NO IDEA OF WHEN I WILL RECIEVE IT. Phoned CS this morning to be told it didn’t get processed unt...

Amanda1967 by Established Contributor
  • 1056 Views
  • 12 replies
  • 1 Helpful

iPhone 13 Pro Max 512GB non return fee

Hi, I have upgraded to the 14 with Anytime Upgrade and should receive it tomorrow (16/09) . Can someone confirm how much I am expected to be charged if I want to keep and not return my old device (13 pro max 512gb) thanks

hamid336007 by Established Contributor
  • 1900 Views
  • 10 replies
  • 3 Helpful

iPhone 14 pro max pre order

I pre ordered by iPhone 14 pro max. I was told over the phone that I should expect delivery the day after the launch of failing that no longer than a week. Which it has now gone past. We’re the EE team just lying and over promoting/promising? It woul...

Emmarush by Investigator
  • 525 Views
  • 4 replies
  • 0 Helpful

Upgrading to Galaxy watch4 classic

On the 18/09/22 I ordered a good as new Galaxy watch4 classic on an early upgrade. Although I've had an order acknowledgement the money was taken out of my account today but no receipt or delivery notification.  Order tracking hasn't found it so how ...

Saul3 by Investigator
  • 427 Views
  • 5 replies
  • 4 Helpful

Xbox

Hi I recently purchased a xbox series s nd it comes with no power leads.. hdmi cable or controller? Why is this as its a pay monthly and I can even use the thing yet

Returns via Dpd

Hello, I’m due a dpd collection tomorrow and need to know if they will bring a label for my return package as I didn’t receive a return bag!??

New phone upgrade

Ordered new phone last on my upgrade and still haven't received a text with any information on order got a confirmation e mail that is all please help