Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61551 Views
  • 118 replies
  • 15 Helpful

Resolved! Order query iPhone 13

I ordered and and payed the upfront cost for an iPhone 13 lastnight and had an email with a number starting with xko does this mean it’s been accepted and how long does delivery take? 

Upgrade

Hiya just wanted to know if my upgrade as gone through as haven't received any emails. 

Mezza1981 by Investigator
  • 294 Views
  • 1 replies
  • 1 Helpful

Track My Order

Hi I place an order today for an iphone got a mail saying there will send delivery details but i when i tracked the order it says no information, will i justv wiat till i get a text Thanks  

Antt71 by Investigator
  • 504 Views
  • 4 replies
  • 2 Helpful

Resolved! Tracking status not available

Hello, I ordered a iPad 2021 64gb in space grey yesterday and received a order number however when I try to track it says the tracking status is not available. Do you know why this might be? 

iPhone 14 pro max 256gb deep purple

Has anyone recently ordered the iPhone 14 pro max 256gb in deep purple, did it arrive before the 21 day dispatch time? 

Lauren120 by Established Contributor
  • 744 Views
  • 5 replies
  • 0 Helpful

Help

I just want a contract phone why do I haft to jump through all these hoops

Order update

I have ordered a new phone contact but I didn’t receive any confirmation in regards to the order. How can I find out if it has been ordered 

Alev by Visitor
  • 325 Views
  • 1 replies
  • 0 Helpful