Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62469 Views
  • 120 replies
  • 15 Helpful

iPhone 14 Pro Order

I placed my order for the Silver iPhone 14 Pro on 15/10 and it had usually dispatched within 1 day. I've rung customer services after this but they couldn't give me a time frame.When can I expect this??  

Discount

Hi, today i had ordered an iphone 12 contract which was to be £61 monthly with unlimited data. Although that is the case, i was told i could have it discounted by 20% on StudentBeans. But i wasn't able to put the discount in? I have the code but yeah...

tracking

new phone supposed to be delivered today, I was told I would get a message about the DPD time slot, no message has arrived, very annoyed that I have to stay in wondering when it will arrive 

RJH64 by Investigator
  • 348 Views
  • 1 replies
  • 0 Helpful

Confused

Rang about new phone last night I wanted an Iphone11 with 40 gb of data and was told that they didn’t call it that anymore and 40gb wasn’t an option it’s 125, what’s this all about? Ordered new phone but had no confirmation 

RJH64 by Investigator
  • 421 Views
  • 3 replies
  • 0 Helpful

iPad delivery

My order is being delivered today and I have just called out on an emergency as I am a nurse. Can the iPad still be delivered as someone will be in if I give you the name of the person I am happy for to accept the delivery?

Lenovo Smart M8 seems to identify itself as Lenovo Smrat M8.

That typo bothers me; could the device have been modified by some unscrupulous hacker type person? It also keeps asking me to complete the setup by signing in to my Gmail account, which I've already done!My Spidey senses are tingling.