iPhone 14 pro max

[a2000]

I ordered an iPhone 14 Pro Max Gold 128Gb. on my confirmation email it says usually dispatched within 1 working day. It also comes up with an error message when i try to track it on the EE website 

[Chris_B]

@a2000   If you look at the online page for this device you will see that it says

” usually dispatch within 14 days” 

 You will get a tracking number once a device has been allocated to you your order number which starts with an XKN or an XKO is an order number. 

[a2000]

I got a text message from EE stating my order number and saying i can track it using my order number?

[Chris_B]

@a2000   Obviously not as a device hasn’t been allocated to you as there is a waiting period upto 14 days.    You can not track whats not yet been allocated to you as there’s nothing to track.  

[a2000]

Are they still within 14 days as it has been 2 weeks and i still have not heard anything since the day i ordered it 

[Katie_B]

Hi @a2000. 

That's correct, the current guidance is still to expect despatch within 14 days. 

I would recommend giving us a call so our customer care team can chase this for you. 

Katie