06-01-2023 09:58 AM
Why can't I get information about my order on the website? gives error.
I upgraded my plan to iPhone 14 pro max deep purple 128g, I got a msg from EE saying my order is on the way, but I can't access information on the website, why?
06-01-2023 10:41 AM
Hello @Francielly1.
Welcome to the EE Community.
When did you upgrade your phone?
Has your plan changed within your My EE?
Katie.
06-01-2023 11:40 AM
the new plan is not yet active in the app, I would like to track my order on the website, I can't enter the order number and email
06-01-2023 12:19 PM
Thanks for getting back to me @Franceilly1.
As soon as your order is ready for despatch you will be notified.
If you are unable to track your order online and wish for an update please give us a call on 150.
Katie
