Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63082 Views
  • 120 replies
  • 15 Helpful

Dispatch

Hi I’m just wondering I got a email saying successful order ref and just wondering when will I get the tracking and if I have been accepted

LoudDog by Investigator
  • 636 Views
  • 6 replies
  • 2 Helpful

disappointed

I placed and had confirmation of an order on the 4/11/22    Arranged that it was delivered to an EE store .  Was told the order would be there by the 6th possibly 7th. Email confirmation that order was on it's way.  link to online tracking.Given it w...

Blkay by Investigator
  • 510 Views
  • 5 replies
  • 0 Helpful

iPhone 14 Pro Max in GOLD

EE website says expected to dispatch in 21 days, but when I ordered it on phone they told me 14 ordered the iPhone 14 pro max in gold in 128gb had no confirmation since I ordered of what’s happening?

courtgx98 by Investigator
  • 1050 Views
  • 11 replies
  • 2 Helpful

iPhone 14 - Late delivery

Ordered I phone 14 pro expected delivery date was within 14 days, it is now extremely overdue, but not even an update, terrible service EE! 

Winne by Visitor
  • 394 Views
  • 1 replies
  • 1 Helpful

Where is my order?

Hello, I bought a SIM card at 23/10 and i didn't riceved it. Order number: XXXXXXXXXXXX [Mod edit: Please don't post personal information in public, thanks!]

IKoJaKI by Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful

Order

Hello, I ordered an iPhone 14 Pro MaxThey will deliver it in 21 daystoday is day 24how much longer to wait until 2030

Rombos by Contributor
  • 502 Views
  • 4 replies
  • 0 Helpful

Samsung galaxy s21 ultra

Hi im eligible for a free upgrade in 2 weeks, im not interested in paying over the odds for the latest phone anymore so ive decided to look at the Samsung galaxy ultra 21. Ive been told its not in stock at the moment. Any idea when they will be in st...

Dale28 by Explorer
  • 1879 Views
  • 2 replies
  • 1 Helpful

iPhone 14 pro silver

Hello, I would like to ask IPhone 14 pro silver 5G 128GB at stock now?