Trade in / New Phone

Macky200519 · ‎05-01-2023

I ordered a new phone with Trade in of my old phone. Of course i want to wait for my new phone to arrive before sending my old one back.

However they give me to the 12th Jan otherwise i will pay full price for the bill. I have received the Package to send my phone on the 3rd. But still no new phone.

1, can i have the date changed that i have to have my phone back with them ? if so how ? (No live chat anymore, not that i can see)

2, Will it really matter if my old phones gets to them late ?

Any advice will help.

M

Schockwave · ‎05-01-2023

Hello @Macky200519 ,

Welcome to the community,

You should not have to send the old phone back until you receive your new phone. Live chat still exists, try here:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.