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Iphone 14, Pro Max, Space Black 256GB, not able to track the order, no updates

Rdimov
Explorer

‎30-12-2022 06:48 PM

I have ordered the device above on 08.12. and I had a text message that my order is on its way on 09.12. I have no updates since then and I’m not able to track the order, the tracking tool doesn’t work for me. My wife and I have ordered for Christmas same day same devices but different colours. I’m upgrading and she is new customer. She got hers on 24.12 but I haven’t heard anything about mine. If someone can look at this, or at least give me an ETA it will be much appreciated.

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎30-12-2022 06:58 PM

@Rdimov   You need to call customer services about this.  The current waiting period is only 7 days so you should have had this by now. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Daws82
Investigator
Investigator
In response to Chris_B

‎31-12-2022 04:54 AM

Is it not 28 days waiting time? Mine has been 28 days now but with all this COVID kicking off again in China......I can see this running into another 4 weeks.

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Rdimov
Explorer
In response to Chris_B

‎31-12-2022 09:42 AM

I have called customer service last night, and they confirmed that the item hasn’t been dispatched yet. Apparently I will have an update on Tuesday the earliest, but definitely waiting time is not 7 days. Or maybe for new customers 😉

0 Helpful
Daws82
Investigator
Investigator
In response to Rdimov

‎07-01-2023 09:10 AM

That's over 6 weeks....still nothing.

0 Helpful