Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Can’t receive OTP texts while abroad

I can receive all types of texts but not OTPs while abroad - it’s highly frustrating as I can’t access bank accounts, work security to work!, use amazon prime or Netflix on a personal side. I’ve contacted the tech team and waiting for a reply but som...

Urgent!! No data roaming in Singapore

I am a monthly rolling customer. I Just arrived Singapore, I can make text message, but no phone call and no Data service. on the mobile phone, I have turned the Roaming Data on. How to do to active the data service? I have switched off and on again....

Stopping text / SMS notifications, even from EE

I look after the mum's EE account on her behalf and the frequent texts from EE are a problem, she gets concerned and doesn't understand them (she is 85). Is there any way to stop these texts, or switch communication preference to email (so I can dea...

Resolved! Will I be charged for sending pictures or emojis on iPhone?

My plan is 40GB data, unlimited texts and calls.will I be charged for sending pictures or emojis over iMessage or are these included in the texts plan?

Resolved! 0330 numbers from abroad

How much is it to call 0330 numbers from abroad

Network status disconnected

My phone will only make calls over wifi and no SMS messages. I activated an OPTUS sim in Australia. It did not work and when I returned to UK my network would not work. I have moved to EE changed number and factory reset, but no joy. SIM works perfec...

Roaming whilst on Cruise

Good morning. I have a question about an upcoming holiday I have.We are going to USA and Canada so will purchase the roam further add on to enable me to use my minutes/texts/data whilst away. Also, we are doing an Alaska Cruise, how does the data etc...

Resolved! Re: what is my message centre number

I think this is the same problem I've been having for the last few weeks.

Losing mobile service abroad, losing patience

Hi, I went abroad for two weeks, as soon as I landed and turned the airplane mode off, I couldn't connect to the network. No signal, no service no nothing. Then, after playing with my phone for several hours I managed to connect to the network someho...

Resolved! Why was I charged for a wi-fi call?

Why was I charged for a wi-fi call from Egypt, thought it was free?