Roaming Blocked USA

Sopapeca22
Explorer

‎23-06-2022 02:05 PM

Please help!!

 

I have been in the USA for the last 4 days and since then have not been able to unblock ROAMING neither from the app or the ee website.

 

I've tried everything I have read in this community from other people having similar issues, from calling the 7953966250 and being on hold for more than 20 minutes to finally get cut off, I have removed the SIM card and put it back in again, I tried to unblock it from the Parental Control option... but nothing has work so far.

 

Please help!!

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎23-06-2022 05:34 PM

You may be able to get a live-chat session with EE C/S when logged into your myEE, but otherwise this does need C/S intervention to resolve.

 

And there's no account access on this public forum.

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XRaySpeX
EE Community Star
EE Community Star

‎23-06-2022 05:57 PM

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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