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Unable to activate roaming abroad

Snoble11
Investigator
Investigator

‎23-06-2022 03:58 PM

I used the live chat this morning and they added the ROAMING add on however on the website the toggle won't allow me to enable roaming. I have tried asking in the live chat but it's been almost 3 hours and still no response. I need this sorted asap as I am abroad for over a month and need my data. I have also added the £10 extra international contract usage. Please help!

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎23-06-2022 04:02 PM

@Snoble11 : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team

‎23-06-2022 04:02 PM

Hi @Snoble11

 

Welcome to the community. 

 

It can take up to 24 hours for roaming to activate, sometimes a little longer when abroad already.

 

Have you tried manually connecting to a different network?


Chris

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Snoble11
Investigator
Investigator
In response to Christopher_G

‎23-06-2022 04:04 PM

It won't let me click the button and just comes up with "we are unable to make these changes". The original CS chat person said I needed to click the toggle for it to work at all but it won't let me

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Snoble11
Investigator
Investigator
In response to Snoble11

‎23-06-2022 04:05 PM

Also it won't allow me to manually connect to a network

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Christopher_G
EE Community Support Team
In response to Snoble11

‎23-06-2022 04:47 PM

OK thanks for explaining, @Snoble11. We'll do our best to help.

 

Did the person you spoke to confirm that roaming is set up from our side, or not?

 

Are you with anyone who is able to use their phone?

 

Chris

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Snoble11
Investigator
Investigator
In response to Christopher_G

‎23-06-2022 06:17 PM

Yes they said roaming was set up on your side. My family at home are trying to call and sort it now as no reply on live chat almost 4 hours later

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Christopher_G
EE Community Support Team
In response to Snoble11

‎23-06-2022 06:19 PM

Thanks, @Snoble.

 

If it's set up on our side, that's the main thing, even if it isn't allowing you to enable in your My EE account. Live chat doesn't work as smoothly  when you're abroad as when you're here in the UK.

 

Hopefully your family can get this sorted with customer services. Please keep us posted on what happens.


Chris

 

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