Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Service abroad

So recently whilst abroad I had my data and roaming switched off so I did not get any charge - my bill came in £290.00 when speaking to EE they tell me it is because I used whatsapp on wifi ----- after arguing the point they tell me that if connectio...

Bank code

Since changed to the iPhone 13 pro max I can’t get codes to pay for thing I am not happy as this not good please can you sort this

Phone will not dial new number in Cyprus

Hello, I have been in Cyprus a good while, and have never had any issues with making phone calls. However in the last few weeks, I am unable to ring any Cypriot number that I have not previously rang and connected to. I have connected to all three ne...

Roaming signal

Hi all .I have big problems with EE in Europe . First when I arrive in Europe from UK I can’t receive any message ….I call them and after 1 day I start receive message…..but after another day again same problem …I call them again and surpriseeeee ….....

Resolved! Testing TO america

I was wondering how much it would cost me to send a text to someone in america. not roaming, but sending and recieving texts from a person in america, i am in england.

Roam Abroad Pass in Canada

I would like to purchase the Roam Abroad Pass for Canada. Will Canadians / people with Canadian numbers be able to text/call me free off charge? Veema

No Data When Roaming

Hello, I am currently roaming in Canada, I have an EE iPhone SE as a company issue phone, however, I cannot get mobile data to work. Yes, Data Roaming is enabled and it shows 3G for the service provider on full bars. I can make calls, but no...

UK to South Africa

I am in SA for a few months and need to be able to receive text messages. I am using my iPhone with data roaming off so only receive emails and WhatsApp messages in WiFi areas. How do I get text messages to come through? I have searched for plans but...

Resolved! Calls from my contacts showing No Caller ID??

Hi there, I called 150 to transfer my 2 mobile numbers (primary + secondary) from Pay Monthly to PAYG, which was successfully executed on the day when my contract ended. However, a day after the transfer, I found that every time someone from my conta...

Charged out of allowance for call to sky mobile

I have a pay as you go sim which includes free minutes. However I have been charged for calling my wife on her mobile which is on the Sky mobile network. I am well within my allowance of minutes. We were in adjacent towns in uk at the time.