Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Confused In Greece

We have been in Greece a week now and we are still utterly confused by the data situation.We have been with EE for years and have never had an issue with data before, we have just purchased data when we need it. We get a message that is something lik...

International phone/data useage

Under controls on my phone I am not able to active international calls/data In Switzerland recently I was unable to use data/connect to WiFi. Despite calling 150 there was no solution provided and am informed “it's all set up” I moved to EE due to co...

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Lou441 by Explorer
  • 415 Views
  • 3 replies
  • 4 Helpful

Resolved! Roam Abroad Pass

Hi all. A quick question about the Roam Abroad Pass. The info I've read on the website seems to imply that it can be turned on and off at will, and that the charges will be pro rated. So am I right in thinking that, if I was going away on a short bre...

djgee by Investigator
  • 1246 Views
  • 2 replies
  • 1 Helpful

Question re roaming in the US

Hi, I’m currently in the US and am using the Roam Further Add on. If I allow automatic network selection I always get T-mobile which rarely works successfully to allows me to use mobile data. If I turn off automatic network selection and manually cho...

Ashen5 by Visitor
  • 281 Views
  • 1 replies
  • 2 Helpful

In USA with no signal or internet

I’m currently in the USA with no access to internet & no signal to make calls. Whenever I log into my EE and try turn data roaming on it says ( ooos issue). I’ve deleted and reinstalled app, turned my phone off & on multiple times. Last night I could...

holiday to USA

I am going to the USA in a weeks time. I not on any contract I just pay £10 month top up credit. Can i use this or do i need to get a different top up credit while im there? I will be using watsapp mostly. 

PAYG - EU Minutes Add-on Query

I am a PAYG customer. I'd like to know whether the EU Minutes add-on can be used for calling the UK from EU countries. If not, is there an alternative add-on that I can use.Many thanks.

moomin by Contributor
  • 674 Views
  • 14 replies
  • 1 Helpful

Data add on not working in Turkey

Hello! I travelled to Turkey this morning and received an add on offer for £5 but realised it wasn’t valid in Turkey. The message wasn’t clear so I did not realise this after I opted in, how can I cancel the add on and receive a refund? Thanks!