Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

International plan for USA

Do I need to activate to start using international plan or just turn on roaming

can not call or send sms abroad

Hello, i am abroad and can not send sms and can not call, says calls barred. but i can receive messages, but can not receive calls, also mobile data not working, what is the problem? i have pay as you go sim card.

No data connection in Greece

I'm in Greece and I can't get mobile data connection, Even though my plan includes it and I've reset my phone, etc.. I can only use WiFi, but can't make calls or receive calls.

Roaming in EU

Hi all,I’m currently in Paris and I have tried to use my EE number but it was unsuccessful.I only see the 3G I tried switch to 4G and 5G and even reset my network setting with No success.i also contacted EE customer services and again no success. I’m...

Flag on text

I see the is a few people with same problem as this.I went on holiday to cape verde at the beginning of November I did not use my phone roaming (calls,text) but did use though WiFi when I come home all my text now keep coming though with cape verde f...

"unauthorised" number calling from Greece

I cannot contact the UK from Greece, including C/S as all calls are rejected as being unauthorised on both Wind and Cosmote. I have followed all advice, have 150 confirmation that EU roaming is switched on. On the Controls tab the International Roami...

Can I use my phone in Germany

Roaming in Canada

Hi, My phone hasn't connected to any network since I've landed in Canada. I have a "roam further" swappable smart benefit on and active, but it's still not working. Anyone have any ideas how to fix this? My phone's is a one plus 6t from EE. Thanks!

Re: My phone won't work properly in Macau

I put a roaming app so I could use my phone in Australia. I can’t call to the U.K. or send texts to non iPhone users and can’t see on the website where I can send an email to get it sorted and of course I can’t ring them either. Anyone else know what...

No signal

I’m in Brazil and a don’t have signal and internet… before I came I called to activate the travel pass… but I doesn’t work… what do I do? I can’t call there.