Can’t reply to texts

[Diag13]

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Hi

im currently in Spain and I can’t reply to text Messages. I am a pay monthly customer and everything else seems to work . What settings do I need to change 

thankyou 

[Chris_B]

@Diag13   Are you replying with. 44 are the start of the number?   What device is it ? 

[XRaySpeX]

@Diag13 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. 

[Diag13]

Hi

thanks for help , I may have it resolved. It looks like I had making calls from abroad disabled on my account. 
thanks

everyone 

[Diag13]

Thanks

Sent from my iPhone

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.