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VERY Disappointed with EE

Edward10121
Investigator
Investigator

‎16-09-2022 11:16 AM

I am very disappointed with EE. I want a number barred so i cant call it, and they cant call me. Now i know i can block this on my phone, but i can then go and unblock it myself. Unfortunately i know the number in my head. But i really don't want to be able to call it. I am thinking of moving away from EE as i believe as my service provider you should be able to do this for me. Even if you charge me £10 id pay it. I will be calling other phone company's today and one of the conditions of getting my business that they bar that number there end so i cant go into my settings and unblock it. Really disappointed with EE as i have been with them for years and had 3 phone lines running at the same time and they cant do one simple thing for me after all the money i have spent with them.

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎16-09-2022 11:54 AM

@Edward10121  EE or any other network can not stop you calling a number or any one calling you.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Edward10121
Investigator
Investigator
In response to Chris_B

‎16-09-2022 12:12 PM

If its barred by EE then they cant call me and i cant call them. Its a simple task that EE can do for me. 

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Northerner
EE Community Star
EE Community Star
In response to Edward10121

‎16-09-2022 12:49 PM

Hi @Edward10121 

The other person could just use another number, SIM, same as you. 

It's not that simple I'm afraid.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team
In response to Edward10121

‎16-09-2022 01:17 PM

I'm sorry, @Edward10121

This isn't something that we can do from our side. We can change your number for you so they can't contact you. But there isn't a way for us to stop you from calling that number.

Chris

bristolian
EE Community Star
EE Community Star

‎16-09-2022 05:29 PM

@Edward10121 wrote:

I am thinking of moving away from EE as i believe as my service provider you should be able to do this for me. Even if you charge me £10 id pay it. I will be calling other phone company's today and one of the conditions of getting my business that they bar that number there end

You will struggle to find a UK mobile network operator who offers this function.

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