No data while in Spain

[TerryQ1991]

I’ve been trying to get through to EE for days. I arrived on holiday in Spain unable to access data finally got through to EE last Thursday was put through to Apple as they believed it was a handset fault. This was diagnosed by Apple and repaired passed back to EE who promptly put the phone down on me I’ve sent many messages and a few days I’m being completely ignored. I’m very disappointed. I run a small business and communication is absolutely key while I’m on holiday. What can I do? They don’t even answer me.

[Chris_B]

@TerryQ1991  Have you enabled on the device under settings/mobile service/mobile data options. And enabled data roaming?  This needs to be toggled on in order for data to work when roaming. 

[TerryQ1991]

Yes, I travel for business every month. This is the first time I’ve had this issue.

Kind Regards,

Terry Q

Mod edit: [please don't post personal information on the community].

[Schockwave]

@TerryQ1991 , have you done a manual search for network rather than automatic network?

[Peter_W]

Welcome to the Community, @TerryQ1991 

I was in Spain recently myself, and also faced a bit of trouble connecting when I initially landed. 

The usual manual network search and toggling airplane mode didn't sort this for me, but fully restarting my handset finally helped me find a network and receive a landing text.

What steps did our team try with you initially, and how did Apple leave things with you before passing this back to our team?

Peter