No data while in Spain

[TerryQ1991]

I’ve been trying to get through to EE for days. I arrived on holiday in Spain unable to access data finally got through to EE last Thursday was put through to Apple as they believed it was a handset fault. This was diagnosed by Apple and repaired passed back to EE who promptly put the phone down on me I’ve sent many messages and a few days I’m being completely ignored. I’m very disappointed. I run a small business and communication is absolutely key while I’m on holiday. What can I do? They don’t even answer me.

[Chris_B]

@TerryQ1991  Have you enabled on the device under settings/mobile service/mobile data options. And enabled data roaming?  This needs to be toggled on in order for data to work when roaming. 

[TerryQ1991]

Yes, I travel for business every month. This is the first time I’ve had this issue.

Kind Regards,

Terry Q

Mod edit: [please don't post personal information on the community].

[Schockwave]

@TerryQ1991 , have you done a manual search for network rather than automatic network?

[Peter_W]

Welcome to the Community, @TerryQ1991 

I was in Spain recently myself, and also faced a bit of trouble connecting when I initially landed. 

The usual manual network search and toggling airplane mode didn't sort this for me, but fully restarting my handset finally helped me find a network and receive a landing text.

What steps did our team try with you initially, and how did Apple leave things with you before passing this back to our team?

Peter

[bristolian]

And in addition to asking what steps have been tried so far... are you able to make & receive calls currently? Are you able to send & receive texts currently?

Does the behaviour alter depending which local network you're connected to?

[chistery]

Would be surprised if the heatwave may be causing local issues with network equipment.

If data is that important, maybe buy a local eSIM which may be using other networks and not have an issue?

[TerryQ1991]

Thanks

Kind Regards,

Terry

[TerryQ1991]

I can make calls, but there is no data

Will be looking at Vodafone my partner is with Vodafone she I said no issues during our trip service

Kind Regards,

Terry Quill

Quilltex Trading LTD
6A Well Street
London
E9 7PX

Tel: +44(0)203 793 9308
Fax: +44(0)208 985 9273
Mobile: +44 (0)7785 340 423
E-Mail: [email protected]

[Schockwave]

@TerryQ1991 , if you can remove your personal information, as per forum rules, please do so, have reported it to the moderators to remove information.

You could; be spammed , this is to protect you and is not allowed in this public forum, where everyone can see it, and in the wrong hands, could cause you plenty of problems.