Mobile Services

Resolved! Using Dual Sim for UK and UAE

Hello. I'm thinking of getting a local number in UAE, and using my eSim function for it (main number is UK). My iPhone 13 is locked to EE, so is there a specific UAE network I have to use?

Cant make or recieve calls

Just transfered from ee contract to ee pay as you go about 4 days ago and havnt been able to make or recieve calls since, all other function work. Have tried switching phone off/ on, flight mode off/ on and selecting network operator in setting. Any...

Resolved! Cannot receive calls whilst abroad

Help please! I am abroad and everyone calling me gets a message saying my phone is switched off when it isn't. What can I do so I can receive my calls? I can make calls to the UK no problem.Thanks

Resolved! Using phone abroad

We're off to Cyprus next week and want to find out about using EE there now we are longer in the EU. I have mine and my partners mobile numbers on my account. I rang 150 and went through all the automated steps concerning roaming and apparently I h...

Resolved! Activated SIM card in Bulgaria

Hello, I just activated my first New EE sim card in Bulgaria. I have activated Roaming and pack in MyEE but i still cant use calls, texts and data. Maybe i have to activate the SIM card for first time in United kingdom? Please help me so i can use E...

Error message received when calling some Uk and Cypriot numbers. Currently in Cy

'Not registered on Network' error message received when trying to call some UK and Cypriot numbers whilst in Cyprus... Why?? What can I do?

Calling UK from Germany

I'm studying in Germany, and upon arrival I was texted by EE that I can use everything in my plan as normal. I've been using data with no issue however whenever I attempt to call a UK number it won't even ring. Help! Thanks.

Upgrade device but use other number on plan

I have a plan with two separate phones. One is due an upgrade but the other is not. Can I upgrade the one that is due but then use the new phone with my other number?

Roaming in Greece Issues

Hi as per other messages, I have landed in Greece and cannot connect to the internet through the mobile network. The Iphone 12 Pro Max connects and states 4G but it is not connecting. I have rebooted and turned 5G auto on and off and tried to connect...

Answer my phone call

How do I answer my phone calls without it going to voicemail

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