Mobile Services

Can't recieve phone calls from O2 Network (Very Specific)

Hey guys, I have the weirdest thing going on. I can't receive phone calls from anyone on O2 This started happening a week a go when my Mum phoned and it would dial but as soon as I click answer the call will end straight away. I just thought it was a...

Unable to use SIM in Brasil

I am in Brasil. My prepaid SIM card have been blocked. I am trying to recharge it with a recharge bought from Recharge.com but it is not working.   I cannot log in through https://myaccount.ee.co.uk/app, because, since my SIM is locked I do not recei...

How do I remove the premium bar so I am able to send a text for a competiton

Is this a scam text message?

Anyone have any info on this text message? Never seen it before. The full title of the message is "Subject: A festive treat for you". I'm on EE btw. https://i.imgur.com/XkEQXI8.jpg

Can’t call Lithuanian numbers in Lithuania

I’m with EE business plans for years. I am in Lithuania at the moment on the busses trip. Roaming is on. Can call all UK numbers, but can’t call ANY Lithuanian numbers?! Why? How to do business in other countries? Been in touch with EE but they expla...

Calling from outside of the UK on PAYG

Hi,I have a PAYG SIM and am currently in the UAE.I am able to receive calls that are made to my UK mobile number.However, I’m unable to make calls locally within the UAE or internationally.How do I configure my EE account to be able to both make call...

If I travel to Romania, do I need to activate any roaming?(Add-ons or something)

I just want to make sure if I leave the UK my phone continues to work like in the UK? Internet, calling ass well?Or need to call customer service before departure, to ask them?Thank you . 

UAE - 120mins from anywhere

Hi, I am currently in Dubai and have taken advantage of the “120 mins from anywhere bundle”  Where can I see the remaining mins?Can I add another bundle (same one) in the same month, should I run out? ThanksYama 

0300

Hi Are 0300 calls still free from your mobile? Thanks

why have I been charged for a phonecall

I have a plan for 250 minutes a month. Earlier last week I had a charge for a phonecall for a normal number and yet was charged 35p. How do you get in touch with EE to find out why I was charged. By the way I have over 200 minutes left of my call tim...