SOS coverage only while in the USA

[abond101]

Hello. I’m on holiday in the USA but my phone only has SOS coverage.  Does anyone  know how to register it or know what company EE uses in the USA?

[Northerner]

Hi @abond101 

Assuming you're a pay monthly contract customer. You need to activate roaming and international calls/text. You can do this in your EE app or via your online EE account. It can take 24 hours to activate.

Unless you have an add on roaming costs for the USA can be found here:

https://ee.co.uk/help/help-new/roaming-costs/countries/usa

Thanks 

[XRaySpeX]

@abond101 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?