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Help with using my phone on holiday

Jordanmunro
Visitor

‎17-09-2022 03:19 PM

I’m currently in Cape Verde on holiday and I need to receive a very important text message and I have no signal(currently using hotel Wi-Fi) how can we rectify this please asap 

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎17-09-2022 03:29 PM

Are you on PAYG or pay-monthly?

PAYG is auto-enabled for roaming providing you have used your phone in the UK before travelling.

For pay-monthly, you need to enable "international roaming" & "call abroad & premium rate" within your myEE online account, this allows your phone to connect to foreign networks.