Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

I can't receive call or text whilst in Ghana

I'm in Ghana and I didn't receive any text / from anyone yet and when I tried using my phone, it says onl emergency call. I'm trying to activate roaming from Ghana but I can't see any option for that on my EE account. It would be if anyone could help...

Roaming Issues in Barbados

I'm currently in Barbados, I have full roaming on my handset, my handset shows I am connected to the FLOW network, however I can't receive text messages on my phone. I have called your helpline and was told I didn't have roaming even though I have a...

Freemsg

Hi, I keep getting 4 texts a day within 10 minutes of each other saying "You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 150" If I look for the 3 dots top right of the scteen to block the texts the three ...

Re: Can’t call whilst abroad? Says option not available?

Hi, I have the same issue and tried everything I could find but still not working. I have roaming active and everything works fine just it won’t let me call or text (to an un number)

EE WiFi Calling on Motorola Moto g60s

Hi - how I can get confirmation whether EE support WiFi calling on a Motorola Moto g60s?

Resolved! Voicemail

Can I activate voicemail with a pay as you go sim?

Re: Can't turn on data roaming on my online account.

Hello, I am having exactly the same issue and am unable to toggle these two options (enable roaming and make UK calls abroad) on. Everytime i toggle it on, it immediately toggles itself back off saying "sorry we haven't been able to set up your chang...

Can make calls from Abu Dhabi

I’m on Holiday in Abu Dhabi and have roaming activated bit can’t make any calls. I have reception (4G) showing and have tried turning phone on and off but no joy. Urgently need help but can’t seem to contact Ee via the internet as they dont seem to h...

Getting a new device to use EE Signal Box

Hi - family member has a new device and their SIM card no longer picks up signal from our EE Signal Box. It did when it was inserted into their previous iPhone.Can someone help advise the steps to get a device to pick up signal from a EE Signal Box p...

Re: Unable to turn on 'Roam worldwide' and 'Call abroad and make premium rate ca

Will you help me as well? I’m new from Three and am having the same experience. I’ve been with EE over two months now. Smart benefit is roaming. App and MyEE show roaming as blocked. Messaging 150 days roaming is active. I leave internationally next ...