Mobile Services

Resolved! Definition of Europe

Just been advised that I will be charged £2 a day for using Channel Island networks; since when have they not been part of Britain?I have been with EE for decades but will leave as soon as this contract is up and go somewhere else.

Resolved! Unable to activate roaming 120 minutes.

I am unable to activate roaming 130 minutes neither through text nor online. Can you please help.

Resolved! charges abroad

does the world select only work in countries that need it, and it will auto revert back to £2 in Europe

International calls

I am unable to make a call to an American number. I don’t want to buy a whole monthly package as I only want to make 1 call. How can I do this?

Can't make or receive mobile calls on my EE/Motorola G4

I have an EE contract and a Motorola G4, android 7 mobile. This morning I found I couldn't make any outgoing calls - not even 150. The "Dialling" flashed on and off - no ring tone - until it just gave up with "Call ended".. I find that incoming cal...

Lost all service in Spain

I'm currently in Spain and have lost all network service. It's been fine all week and ever since I downloaded an ee esim, I receive no signal/service on any sim. I've tried re-setting, turning off and on, manually searching network providers... but s...

Resolved! Re: Changes for EE customers roaming in the EU

If you add the roaming abroad pass for the days you are abroad will you still be paying the £2 daily? Thanks

Resolved! Unable to connect to network abroad despite Roam Abroad Pass

I purchased a Roam Abroad Pass before going to Canada but my phone will not connect to a network. This is all very frustrating because I am paying for the Pass but unable to use it.

Resolved! US Roaming

I am travelling to the US. I have a 24 month pay monthly plan that started December 2020. Am I able to use my data allowance at no extra cost? What calls are included? thanks

Resolved! Roam Further calls/texts whilst in USA

We are going on holiday to USA and we’re advised to use Roam Further. It’s not clear from the information whether calls/texts to other mobile numbers are included in our allowance (these would all be UK mobile numbers, but also in America - travellin...

Mobile Services

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