Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Cannot receive text

Hello, I'm currently unable to send or receive sms or calls. Background: im currently in Australia and roaming isn't on - however my other ee sim which also doesnt have roaming is receiving sms. I'm using an S9 for the one that doesnt receive sms but...

Resolved! Best Roaming Add on

What is the best roaming add on to make and receive calls from Turkey

Calls auto rejected

Hi hoping someone can help, have a Samsung S8 over the last 2 weeks all incoming calls get rejected. I have reset phone settings this worked for about 20mins also been in phone hone with EE technical support who did a network reset but the issue is ...

Resolved! No mobile network found while in USA

I arrived in the USA yesterday and my phone refuses to connect to mobile data. I have checked and roaming and calling abroad is activated on MyEE and I have the Add On to my Pay Monthly SIM only plan that allows me to use my data abroad at no extra c...

Help with costs please, I live in the EU and have an EE PAYG Monthly simcard.

I live in the EU I have an EE PAYG sim-card to call family in the UK. The sim is usually turned off, I just turn it on if I want to call a friend or family member in the UK. What is this now going to cost me in 2022?

Resolved! Re: SENDING TEXT MESSAGE TO SHORT CODES

Hi - I have just come across this when looking as to why I cannot send to short text numbers. I am PAYG and the numbers although short ones are standard network charges - seems a bit unfair if they are not premium rate and texts are supposed to be i...

Cannot enable roaming under my EE account

Hi, I cannot seem to enable roaming in my EE account. I'll slide the bar and it will pop right back and give me an error message. As I'm currently traveling abroad I do not have access to be able to call my EE, and for some reason there is no "messag...

I can't receive call or text whilst in Ghana

I'm in Ghana and I didn't receive any text / from anyone yet and when I tried using my phone, it says onl emergency call. I'm trying to activate roaming from Ghana but I can't see any option for that on my EE account. It would be if anyone could help...

Roaming Issues in Barbados

I'm currently in Barbados, I have full roaming on my handset, my handset shows I am connected to the FLOW network, however I can't receive text messages on my phone. I have called your helpline and was told I didn't have roaming even though I have a...

Freemsg

Hi, I keep getting 4 texts a day within 10 minutes of each other saying "You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 150" If I look for the 3 dots top right of the scteen to block the texts the three ...